Frequently Asked Questions

How do you access specialised therapy from Suzanne and Lucy?

On the website you will find contact details. On receipt of your email they will try to respond within 24-48 hours (excluding Saturday and Sunday). Suzanne and Lucy are responsible for their own diary arrangements. If space is available this will be offered to you. If spaces are not available therapy support will, unfortunately, not be offered. Yoohoo Ltd does not hold a waiting list. It is not always possible to see all children and for this Suzanne and Lucy truly apologise.

What forms of therapy support can Suzanne and Lucy offer?

yoohoo therapists can offer individualised assessment, therapy sessions, training and programmes. Costing for these can be found in the Terms and Conditions for Therapy.

Can Suzanne or Lucy support Tribunals?

Unfortunately, neither Suzanne nor Lucy are medico-legal trained. If you require evidence for a Tribunal please talk with your solicitor to access a medico-legal trained speech and language therapist.

Where did you find that dyslexia friendly front?

Open Dyslexic is a new open source font created to increase readability for readers. For more information go to

How quickly will my ordered resources get to me?

We, at yoohoo resources, will do our upmost to get your resources to you within 7-10 working days on receipt of payment. Jo and Suzanne personally create and package each resource ordered. We celebrate every order as this reinforces our wish that a child can enjoy the gift of speech and/or have the freedom to express themselves confidently and creatively with language. Please be patient with us should your order take a little longer. Please do give us a call or email should you have any questions.

Do you sell abroad?

yoohoo is currently only able to sell within the United Kingdom. We apologise for any inconvenience this might cause.

What can I put in a Chatty Magpie?

This resource has been designed to truly fit with the child’s needs. You can place anything in. Be this: objects, pictures, words, toys, foam letters or numbers. Generally 10 items is felt to be a good starter number but as said before the Chatty Magpie is there for the child. Therefore, what the child needs will govern how many things you place in the box.

Can a child use a Chatty Magpie on their own?

Chatty Magpie is an educational resource not a toy. Therefore, an adult should be present when completing the activities.

WARNING! Not suitable for children under 36 months. Choking Hazard - Small Parts

WARNING! This is not a toy. This is a resource intended for use for educational purposes in schools/nurseries and other pedagogical contexts, which is to be used under direct supervision of an adult always.

What pens do you use with the Colour Coded Language resources?

Over the years, we have used a variety of pens. However, the ones yoohoo therapists tend to use are the Show-me Slim Drywipe Pens - Medium Tip. The pack of 10 assorted are great as they contain all the colour coded language colours. You will find there is a brown within this pack. As colour coded language does not use a brown, yoohoo therapists tend to use it to support punctuation. How you use the brown is entirely up to you. Yoohoo Ltd has no affiliation with the company Show-me or the sites which sell the pens.

Why have the dudes not got facial features?

The dudes were trialled with a number of young children with a variety of speech, language and communication challenges. When the dudes had features the children related to them personally. Initially this was encouraging. However, some children began to assign likes and dislikes to dudes. Some started to give the dudes ‘names which distracted them from the dudes’ actual job. By simply removing the features the students did not personify the dudes. The dudes enhanced the colour code. Their positioning and colour supporting the language form.

Where can I find safety information relating to yoohoo resources?

Safety Information can be found with each relevant product on our website.