yoohoo Therapy Privacy Policy

What Information will we use?

By accessing yoohoo Speech and Language Therapy Ltd in the United Kingdom, we will collect and use information about you. This information includes your name, address, email, phone number and child’s information (e.g. date of birth and medical history [relevant to our involvement])

 The information that you provide when you register with yoohoo Ltd is necessary so that we can enter you into a contract with us to enable us to provide relevant therapy, support and advice for your child. If you do not provide this information, you will not be able to access yoohoo Ltd.

How will your information be used?

We, and other service providers (i.e. NHS, schools, nurseries etc) that we liaise with, may use your information to:

Provide relevant and targeted therapy.

Support meetings.

Help in accessing additional support (e.g. Education and Health Care Plan)

Send invoices and receive payments.

Contact you regarding relevant promotions, events, changes and information (e.g. BLOGs and resources on our website [Please read Privacy Policy for yoohoo Ltd Website usage)

When we can use your information

We collect and use your information in the following situations:

Where our use of your information is necessary for us to perform the contract or duty of care with you. These include the Terms and Conditions of Therapy. 

Where our use of your information is for our legitimate interests and we have made sure that your information, and your rights in relation to the information, as protected. For example, to ensure that our therapy and related services are delivered and used in accordance with the law, ‘Communicating Quality’ standards and professional bodies (e.g. Royal College of Speech and Language Therapists and Association of Speech and Language Therapists in Independent Practice) and the Terms and Conditions that apply to them.

Where we believe it is necessary to use your information to comply with a legal obligation to which we are subject

Where we have your consent. We will rely on your consent to:

Collect technical information, such as data from our website usage.

Collect device identifiers from your devices, provided you have given consent to marketing. 

Use your email for marketing to you by email, text message and other methods of electronic communication from time to time in accordance with your data choices. 

Where we rely on consent to use your data, you have the right to withdraw that consent at any time. Please see ‘Your Choices and Rights’ section of this policy for more details.

The period for which we will keep your information

We will keep your information for as long as is necessary for us to fulfil the purposes that we describe in this policy. As a rule, however, we will keep

the information you provide when you register with yoohoo Ltd, together with any updates that are made to that information, for the duration of duty of care.

If you do not access therapy support for a period of 12 months we may, in accordance with data collection rules, deem your case to be inactive and suspend your case. Your information will be kept and securely stored for a further period of 12 months after which it will be deemed that your case is closed. In line with our professional bodies guidelines, on casenote retention, your personal data and child’s file will be stored until your child is of the age of 18 (plus 7 additional years in certain cases). Following which we will ensure that your personal data and child’s file is no longer retained. 

Who will we share your information with?

We may share your information within yoohoo Ltd and with companies involved with communication (for example, MailChimp).

We may also share your information with:

Other organisations and service providers that your child is involved with, such as nursery, school, GP, NHS services and other external professionals.

Any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protest our rights or the rights of any third party.

 Transferring your information internationally.

Your personal information may be transferred internationally. Sometimes we will need to transfer your information out of the United Kingdom. For example: 

When accessing our website. The host is Shopify www.shopify.co.uk and data, collected via this, is analysed by GoogleAnalytics. https://analytics.google.com

When contacting you MailChimp www.mailchimp.com  This is an add-on to our website.

You can view our website Privacy Policy at www.yoohoo.org.uk  

Your Choices and Rights.

You have several rights in relation to your information and can make several choices about how we collect and use it. For example, you can decide not to receive marketing from us, tell us how you want to receive marketing from us and, object to some of the ways in which we use your information. 

Note that some of the choices or changes you make may impact our ability to maintain your case or provide you with a service and your account may need to be closed. We will notify you if such an action is necessary.

You can contact us regarding:

Updating, completing or correcting your contact and personal details we hold on you.

Instructing us on how you would like us to contact you relating to therapy matters. For example, via post, email, text, telephone and MailChimp.

Instructing us of a third party you do not wish us to share your personal data or child’s information with.

Opting out of receiving marketing communications to your device and/or by telephone including calls to your mobile phone or other number, SMS and email from us.

Requesting access to your information

Asking that we erase or restrict our use of your information. This could impact on any therapy and may result in your child’s case being closed. 

Who we are

We are yoohoo Speech and Language Therapy Ltd, a company registered in England. 

Yoohoo’s Data Controller is Suzanne Bachelor. Get in touch by contacting yoohoo Ltd via email suzanne@yooho.org.uk or a call on 07947 178066 to raise any questions or concerns. 

Updated May 2018